Booking deposit, cancellation, and rescheduling
No payment is required when a preliminary quote request is submitted. After Scrubber DO! approves the final quote and the customer accepts it, a 30% booking deposit is required to reserve the appointment. A cancellation made at least 48 hours before the scheduled service receives a full deposit refund. For a cancellation made 24–48 hours before service, Scrubber DO! may retain 35% of the deposit (10.5% of the cleaning price). For a cancellation made less than 24 hours before service, Scrubber DO! may retain 70% of the deposit (21% of the cleaning price). A no-show or denied-access cancellation may result in the full deposit being retained. If Scrubber DO! cancels, the deposit is refunded in full. A first timely reschedule may transfer the deposit to the new appointment. Any exception or different contract term must be stated in writing.
Property access and keys
The customer must provide safe, legal, timely access and accurate alarm, parking, building, and key instructions. Do not send door codes or sensitive access details through a public review or social-media message. Keys and codes are used only for authorized service access.
Satisfaction and recleaning
Report any missing or damaged item, or any missed cleaning work, within 24 hours of service and include reasonable details or photos. Scrubber DO! will review the report promptly. When missed cleaning work is within the agreed scope, Scrubber DO! may offer a recleaning as the first remedy. This does not cover pre-existing damage, permanent staining, inaccessible areas, or work outside the approved scope.
Payment
Accepted payment methods and timing appear on the final quote or agreement. Unless other written terms apply, payment is due when service is completed.
SMS Terms
When you enter your mobile number and affirmatively select the separate SMS-consent checkbox on a Scrubber DO! web form, you agree to receive recurring transactional and customer-care text messages from Scrubber DO! Messages may include quote-request confirmations, approved-quote and payment links, scheduling confirmations, appointment reminders, service updates, payment-related notifications, and direct customer-support replies. Message frequency varies according to your requests and service activity. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP. After you opt out, you may receive one final message confirming your request. For assistance, reply HELP or contact Scrubber DO! at 314-709-4589 or info@scrubberdo.com. Carriers are not liable for delayed or undelivered messages. Please review our Privacy Policy for information about how we handle your data.
Travel charges
Local travel is included through 20 one-way driving miles from the Black Jack business address. The preliminary estimator shows extended-area charges for 21–50 miles; locations beyond 50 miles require a custom quote. The final written quote controls.
Photos
Photos requested for estimating, scope confirmation, quality control, or damage documentation are kept with the service record. Scrubber DO! will not use identifiable customer-property photos for advertising without separate permission. Customers should remove sensitive documents and personal information from view.
Safety and service limits
Customers must disclose hazards, fragile items, pets, active construction, restricted areas, and special products or surface requirements. Pets must be secured. Biohazards, hazardous materials, sharps, pest infestations, hoarding conditions, heavy lifting, work at unsafe heights, and other specialist work are excluded unless expressly reviewed and accepted in writing.
Questions?
Call or text 314-709-4589 or email info@scrubberdo.com.